When you have a team member who is struggling, I generally recommend checking the three Cs:
1) Capability: Do they have the right skills, experiences, and relationships for the role?
2) Context: Do they understand the objectives, the importance of the work, and the broader implications of their responsibilities?
3) Coaching: Have they received clear feedback and suggestions to improve their performance?
But in the last year, I've added a fourth C:
4) Circumstances: Are there things going on in their world (personally or professionally) that are impacting their ability to do great work?
When leaders seek to understand employee circumstances, they sometimes realize there is more to the story, and that leads to a more compassionate #coaching session. #feedback