Customer Zero

Owner

Brian Rumao

When I was at LinkedIn, we talked about the concept of customer zero: for example, our head of recruiting at the time was a theoretical target customer for many of our LinkedIn recruiter products. That offered him (and he earned) a strategic seat at the R&D table, providing input on the roadmap, sharing feedback on prototypes, and convening key recruiters across other companies. In that spirit, brainstorming other "customer zero" roles at companies where the person in the role has a unique opportunity to influence the business beyond their functional role.

Head of Sales Operations at Salesforce

CIO at ServiceNow

Head of Design at Figma

Chief Information Security Officer (CISO) at Palo Alto Networks

Head of Marketing at HubSpot

Head of Cloud Infrastructure at AWS

Chief Product Officer at Atlassian

Head of Analytics at Tableau

Head of Customer Success at Gainsight

CFO at Intuit

CHRO at Workday

General Counsel at Harvey

Any other interesting customer zero roles I missed?